Terms of Service

The Closure platform (the “Service”) is provided by Closure Network LLC (“Closure,” “we,” “us”). These Terms of Service (the “Terms”), together with the Privacy Policy and the Acceptable Use Policy, form the agreement between you and Closure. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to the organization.

The Service is a hosted platform for building and operating Semantic Applications: applications defined as governed, machine-readable product graphs that the Closure runtime renders, executes, and audits. The Service is currently offered in early access by invitation; features may change, be added, or be removed as the platform matures. We will give reasonable notice of changes that materially reduce core functionality of a paid plan.

These Terms cover the hosted Service. Self-hosted and on-premises deployments of the Closure runtime are licensed under a separate written agreement; nothing in these Terms grants a license to run the Service’s software on your own infrastructure. If you are interested in self-hosting, contact legal@closurenetwork.com.

You must provide accurate account information and keep your credentials secure. Each Organization on the Service is administered by its own administrators, who control membership, roles, and permissions within it. You are responsible for activity that occurs under your account and, if you are an Organization administrator, for the access you grant to others, including AI agents you authorize to act on your product graph.

You retain all ownership rights in the content you create on or submit to the Service — including Experiences, Workflows, Knowledge, Integrations configuration, and the data in your Organization’s product graph (collectively, “Customer Content”). You grant Closure a limited, non-exclusive license to host, store, process, transmit, and display Customer Content solely to provide, secure, and support the Service.

We do not sell Customer Content, and we do not use Customer Content to train machine-learning models without your explicit consent. Aggregated, de-identified operational metrics (for example, run counts and latency) may be used to operate and improve the Service.

The Service includes AI-assisted features, including agents that propose and, where you authorize it, apply changes to your product graph under governance controls such as review gates, approvals, and audit trails. AI output can be inaccurate or incomplete. You are responsible for the governance configuration of your Organization — including which changes require human approval — and for reviewing AI-proposed changes before relying on them in production. The Service’s governance features exist to make that review practical; they do not transfer responsibility for your application to Closure.

Your use of the Service must comply with the Acceptable Use Policy, which is part of these Terms. In short: no unlawful content or activity, no attempts to bypass Organization isolation or access controls, no abuse of AI features, and no interference with the Service or other customers.

Paid plans, their features, and current prices are described on the pricing page. Approved Organizations may start on a free trial; at the end of a trial you must select a paid plan to continue using paid features. Fees are billed in advance, are stated exclusive of taxes, and are non-refundable except where required by law. We may change prices with at least thirty days’ notice, effective at your next renewal. If your account is past due, we may suspend paid features after notice.

We may offer referral links or codes that grant credits or other benefits. Referral benefits have no cash value, may be modified or discontinued at any time, and may be revoked in cases of self-referral, fraud, spam, or other abuse. Any referral program we operate is governed by these Terms unless separate program terms are published.

The Service can connect to third-party systems of record and other services you choose (for example, form, ITSM, or CRM platforms). Your use of a third-party service is governed by that provider’s terms, and you are responsible for having the right to connect it. You authorize Closure to access and exchange data with connected services on your behalf as configured in your product graph. Closure is not responsible for third-party services.

Closure and its licensors own the Service, the Closure runtime, and all related software, documentation, and trademarks. Except for the rights expressly granted in these Terms, no rights in the Service are granted to you. If you send us feedback or suggestions, you grant Closure a perpetual, irrevocable, royalty-free license to use them without restriction or obligation.

Our Privacy Policy describes how we handle personal data. For Customer Content that includes personal data, Closure acts as a processor on your documented instructions. A data processing addendum is available for customers that require one — contact privacy@closurenetwork.com.

We maintain administrative, technical, and organizational safeguards designed to protect the Service and Customer Content, including Organization isolation, role-based access, vaulted secrets, and audit trails. Our approach is described on the trust page. You are responsible for configuring your Organization’s permissions, policies, and connected services appropriately for the sensitivity of your data.

You may stop using the Service and delete your Organization at any time. We may suspend or terminate access for material breach of these Terms (including the Acceptable Use Policy), for non-payment after notice, or where required by law; where practicable we will notify you and give you an opportunity to cure. For thirty days after termination of a paid plan, we will make Customer Content available for export in a machine-readable format on request, after which we may delete it from active systems.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOSURE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE OR AI OUTPUT WILL BE UNINTERRUPTED, ERROR-FREE, OR ACCURATE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. CLOSURE’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO CLOSURE FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

You will defend and indemnify Closure against third-party claims arising from Customer Content, your use of the Service in violation of these Terms, or your violation of law, and will pay resulting damages, costs, and reasonable attorneys’ fees.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over disputes arising out of these Terms, and each party consents to their jurisdiction and venue.

We may update these Terms from time to time. If a change is material, we will give notice through the Service or by email before it takes effect; continued use after the effective date constitutes acceptance. The English-language version of these Terms controls over any translation.

Questions about these Terms: legal@closurenetwork.com.